Customer Service

All Orders are usually processed and shipped via USPS Priority Flat Rate within 1-2 business days from our facility in Weston Florida. Allow 2-5 business days for delivery depending on destination. Certain quantities may require more business days to assemble and ship. Please contact us at info@castellotudisco.com for bulk order shipping rates. We ship with the anywhere in the U.S.

Orders are processed and shipped within 3 business days from purchase date. Allow approximately 2-4 weeks for delivery, depending on destination.

At Castello Tudisco, our commitment to you as our valued customer is to provide a valuable, informative and quality experience that is synonymous with Castello Tudisco. In order to do so, we may obtain information about you so that we may provide you with all of the benefits that Castello Tudisco offers. That information may include your name, address(s), phone number, email address, products ordered and website usage statistics. (Castello Tudisco will never ask you for your social security number, driver's license number or date of birth.) Because we respect your privacy, we will always handle your information in a safe and responsible manner. We will never sell your personal information to anyone for any reason.

When you provide Castello Tudisco with information about yourself or anyone else, that information is safely stored in our secure web server. To best serve you, Castello Tudisco will share that information only with its own employees and with carefully-selected outside companies that we hire to perform services for us, such as maintaining our database of customer information or preparing and distributing e-mail or paper-mail messages to our customers. We require that these outside companies agree, in writing, to keep confidential all information that we share with them and to use such information only to perform their obligations in their agreements with Castello Tudisco.

We will continue to find new ways to enhance your experience at Castello Tudisco, and we welcome your periodic review of our Privacy Policy as we update it from time to time to reflect improved technologies and services.

Castello Tudisco, uses a robust encryption technology to secure your credit card number and other personal information as it travels over the Internet from your computer to our secure server. SSL is a standard technology used by millions of other commercial e-commerce websites.

Using your credit card to place orders to CastelloTudisco.com is safe and secure and we are fully committed to this goal. Therefore, we use 128 bit, Secure Sockets Layer (SSL) tech an online order with CastelloTudisco.com is safer than using your credit card in a store or over the phone. Castello Tudisco does not store your credit card in any way on any of its computers. Credit cards are processed through a Payment Card Industry Certified payment gateway, Authorize.net.

However, in very rare cases, some older internet browsers may not be able to communicate with our secure server. If you experience any difficulties with your online order, please feel free to call our office at (954) 232-7209 to place your order.

If for any reason your order does not arrive in perfect condition or you are not satisfied with our product please contact us within 5 days with the reason for your return. Shipping and/or handling charges on the original order will not be refunded. Customer is responsible for shipping costs to return unopened items for a refund. If our product arrives damaged please notify us immediately, and please save the original packaging to be returned to us. 

All returns will need to be shipped to the following address:

Castello Tudisco

ATTN: Returns

3015 Sorrel Ct

Weston, Florida 33331

Customer Service Phone: 954.232.7209

Customer Service Email: info@castellotudisco.com

Castello Tudisco LLC. provides its services to you subject to the notices, terms, and conditions set forth in this agreement.  By using this site you will be subject to the rules, guidelines, policies, terms, and conditions applicable to this website. Castellotudisco.com / Castello Tudisco LLC. reserves the right to change this Site and these terms and conditions at any time. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT.  USE OF SITE

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.

Subject to the terms and conditions of this Agreement, Castello Tudisco LLC. hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of purchasing items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by Castello Tudisco LLC. in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by Castello Tudisco LLC. in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by Castellotudisco.com in advance. Castello Tudisco LLC. reserves the right to cancel orders at its discretion, including, without limitation.